Account and access
Email confirmation, password recovery, device changes, and account progress linking.
CRYPTO MINER ARCADIASUPPORT CENTER
We are here to help.
Find answers, contact our team, and track your requests securely through your verified account.
SUPPORT ACTIVEReplies are tracked in your accountYour requests and replies stay together on this page.
SECURE SUPPORT
Contact our team
Your request is linked to your verified account. Never send a password, access code, or private key.
SUPPORT ACTIVETrack progress and replies on this page.
ACCOUNT REQUIRED
Sign in to create a secure ticket.
If you lost your password, use recovery first. Support does not reset credentials manually or ask for secret data.
USEFUL INFORMATIONCommon topics and account safetyOpen this only when you need a quick answer.
Game and inventory
Racks, miners, energy, rooms, minigames, rewards, and history discrepancies.
Wallet and deposits
Invoice status, BTC/DOGE/LTC confirmations, CMA conversion, and credit disputes.
Security
Compromised accounts, fraud attempts, fake sites, or suspicious automated activity.
How a confirmation appears in your account
- 1. Choose the coin
Select BTC, DOGE, or LTC in your wallet and check the amount before paying.
- 2. Wait for confirmation
After network confirmation, the operation status updates automatically.
- 3. Check the ledger
The confirmed balance appears in the same coin ledger, without automatic conversion.
- 4. Convert when you want
After confirmation, you can convert whole units to CMA.
Arcadia never asks for your private key.
Do not share a seed phrase, authentication code, password, or remote access. Deposit addresses appear only inside the provider invoice with the amount and expiry visible.
Keep the operation identifier.
To locate a deposit, support may ask for the invoice ID and public transaction hash. We never ask for wallet credentials.
What is already defined
Can CMA be withdrawn?
No. CMA is an internal game credit and cannot be withdrawn.
Does Arcadia create a blockchain wallet for each user?
No private keys are stored. Each user has an individual ledger account; the payment provider creates invoices and addresses under its custody.
How are deposits and withdrawals processed?
Confirmed deposits enter the account ledger. BTC, DOGE, and LTC withdrawals remain visible in the wallet with each request status.
Does the game guarantee financial returns?
No. Power, rewards, and items are entertainment mechanics and are not a promise of profit, yield, or investment.